Through our 2021 Price Submission to the Essential Services Commission, our focus is delivering affordable services to the standards our customers and community expect, while preparing for future challenges posed by our growing city and changing climate.

Download the summary below for a snapshot of the services in water, sewerage, drainage and waterway management that we propose to deliver over the Submission period, which will inform the prices reflected in Melburnians’ water bills. This includes:

  • the outcomes we commit to delivering to customers over 2021–26
  • key activities we’ll undertake to achieve them
  • how we intend to measure our progress

Our proposals reflect our current thinking and are still a work in progress, and further changes will be made as we continue reviewing and refining our Price Submission.

How you’ve shaped our Submission

Our Submission is the result of extensive engagement to understand the needs of our diverse customers across the water sector, industry and government, as well as the broader community who benefits from our services.

Through robust community research and dedicated committees of customer representatives, we’ve sought to understand what matters most to you, so our Submission delivers the outcomes you value. View the following video for a summary of our activities, or view our engagement program in detail.


Have your say

Consultation has now closed.

From 22 June to 13 July 2020 we invited feedback on the draft proposals for our 2021 Price Submission. All comments received during this feedback period have been considered alongside the range of views we have heard throughout our engagement program, as we finalise our Submission for lodgement with the Essential Services Commission.

Our full Price Submission will be published on this website in November 2020.