Who’s involved
Learn how we’ve engaged our customers and community to ensure our Submission delivers what matters most.
Melbourne Water is finalising our 2021 Price Submission to the Essential Services Commission, Victoria’s independent regulator. This will inform our services in water supply, sewerage, drainage and waterway management for 2021–26, and the prices reflected in Melburnians’ water bills.
Our Submission is the result of extensive engagement to understand the needs of our diverse customers across the water sector, industry and government, as well as the broader community who benefits from our services. Our focus is on balancing affordability with preparing for challenges like climate change and population growth – so that Melbourne remains healthy, green and prosperous for generations to come.
Draft service proposals now available
You can now view a summary of the draft proposals for our Submission: our proposed commitments to customers over the next five years, the key activities we’ll undertake to deliver on them, and how we intend to track our progress.
These are a work in progress and reflect our current thinking – further changes will be made as we continue reviewing your feedback and refining our Submission.
What we’ve heard
As we develop our Submission we’ve been seeking your views on where to invest our resources, so we deliver the outcomes you value most. Explore our engagement program and view some of the key themes that have emerged.
Learn more
Take a closer look at how water prices are set in Victoria, and the services we help deliver to support Melbourne's famous lifestyle.
