Every five years, Melbourne Water develops a plan for our services in water supply, sewerage, drainage and waterway management – known as our Price Submission.

We’re seeking your views on where to invest our resources and what prices we charge, so our Submission delivers outcomes that represent value to the community. By providing your input, you’ll help us balance affordability with preparing for challenges like climate change and population growth – ensuring Melbourne remains healthy, green and prosperous for generations to come.

Get involved

Sign up to shape our future services

We've heard that taking care of the environment and a safe, reliable water supply is of great importance to you.
You'll soon get the chance to tell us which of our activities we should prioritise in order to achieve these outcomes. Have your say by participating in our online survey – provide your email address to be notified as soon as it opens.

Learn more

What we've heard

Stay informed of the key themes emerging from our engagement program that will shape our future services.

Who we're talking to

We're undertaking a variety of activities to understand the needs of our customers in government and industry, as well as the broader community we collectively serve.


More than 4.2 million Melburnians benefit from our services and are impacted by the decisions we make.

  • Panels
  • Focus groups
  • Online surveys
  • Community events
  • Customer Council

Local councils

We partner with 38 councils to deliver flood management and drainage services, whose assets connect to ours.

  • Local Government Submissions
  • Waterways & Drainage Customer Council

Water companies

Melbourne's retail water companies are our direct customers for water and sewerage services, and manage relationships with the end-consumer.

  • Engagement Advisory Panel
  • Water & Sewerage Customer Council

Direct service area customers

Some customers pay for extra flood protection services or waterway infrastructure, or licences to divert river water.

  • Surveys
  • Waterways & Drainage Customer Council

Our services

Take a closer look at the services we deliver in partnership with key stakeholders and our community to support Melbourne's famous lifestyle.