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Got a question you've always wanted to ask? Our project team is online and here to help!
Every five years, Melbourne Water develops a plan for our services in water supply, sewerage, drainage and waterway management – known as our Price Submission.
We’re seeking your views on where to invest our resources and what prices we charge, so our Submission delivers outcomes that represent value to the community. By providing your input, you’ll help us balance affordability with preparing for challenges like climate change and population growth – ensuring Melbourne remains healthy, green and prosperous for generations to come.
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Our survey on investment priorities for water and sewerage services is now closed. Follow this page to stay informed of the latest updates.
Learn more
We're undertaking a variety of activities to understand the needs of our customers in government and industry, as well as the broader community we collectively serve.
Community
More than 4.2 million Melburnians benefit from our services and are impacted by the decisions we make.
- Panels
- Focus groups
- Online surveys
- Community events
- Customer Council
Local councils
We partner with 38 councils to deliver flood management and drainage services, whose assets connect to ours.
- Local Government Submissions
- Waterways & Drainage Customer Council
Water companies
Melbourne's retail water companies are our direct customers for water and sewerage services, and manage relationships with the end-consumer.
- Engagement Advisory Panel
- Water & Sewerage Customer Council
Direct service area customers
Some customers pay for extra flood protection services or waterway infrastructure, or licences to divert river water.
- Surveys
- Waterways & Drainage Customer Council
