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Every five years Melbourne Water undertakes a service and price review to guide where we focus our resources and the prices we charge. We need your help to prepare a submission that strikes a balance between affordability and delivery of our services to meet current and future challenges.
Through community events, online surveys and other engagement activities we want to know what services matter most to you!
There are several ways to have your say right now:
Chat with us at a local community festival – find out where we'll be and when.
Got a question you've always wanted to ask? Our project team is online and here to help!
Stay informed on the key themes and outcomes emerging from our engagement program.
Follow the project to be notified of the latest news and opportunities to have your say!
TTY and interpreter services:
TTY 133 677
Interpreter 131 450
Your Say | Melbourne Water’s website is operated by Harvest Digital Planning on behalf of Melbourne Water Corporation (Melbourne Water) (“we”, “us”, “our”).
Melbourne Water and Harvest Digital Planning respect the privacy of personal information of participants using this site.
Our collection, use and disclosure of your personal information is regulated by Victorian privacy laws including the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Victorian Commissioner for Privacy and Data protection website at www.cpdp.vic.gov.au
Who do I contact for more information?
Please contact our Privacy Officer on 131 722 or at [email protected] if you have any enquires about Melbourne Water’s privacy procedures.
If you have any technical questions about how this site operates please contact: [email protected] or call 03 9023 8126.
Anonymous access to our site
You can access Your Say | Melbourne Water’s website anonymously, without disclosing your personal information.
What information do we collect?
If you choose to sign up at the site we invite you to enter a user name, email address and postcode. If you choose to respond to forum questions we require a user name and email address when you answer certain questions. Only your user name will be visible to other participants when they view responses to those questions.
By providing an email address you help us protect the integrity of the discussion from individuals and groups who may attempt to unduly influence the outcomes of the consultation process. For example, we check the database to ensure each user has a single email account on the site. We also frequently review the site for trolls and spammers.
Cookies are used on the site, but they do not collect any personal information. For the most part they are sessional and just contain system-generated values to identify the user's session for statistical and system administration purposes only.
Site visit data
This site’s web-server automatically collects the following non-personal information (i.e. clickstream data) for statistical and system administration purposes only:
• your server (or IP) address
• the day and time you visited the site
• the pages you visited on our site
• the address of the last page you visited
• the operating system you are using
• rough geographic location (down to the city)
• language (e.g. American English)
• internet service provider (e.g. Telstra)
• the type of browser and version you are using.
To the extent that this data could make you identifiable, Melbourne Water will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.
Publicly available information
Publicly available information is limited to your username and any comments you leave under that name in the forums or other feedback tools on Your Say | Melbourne Water’s website.
Note: We recommend you use an anonymous username if you do not want your real name visible on the website with forum and guestbook comments, stories or questions.
Feedback (including overall results of polls and surveys, and in some instances, quotes from forums and surveys) may be published in publicly available reports at the end of the consultation period.
Please note that Melbourne Water is subject to the Freedom of Information Act 1982 (Vic) legislation. The Freedom of Information Act 1982 gives individuals and corporations a general right of access to documents held by Melbourne Water. This includes documents created by Melbourne Water, documents held by contracted service providers and documents supplied to Melbourne Water by external organisations or individuals.
Information available to both Melbourne Water and Harvest Digital Planning includes:
• all information from the sign-up form
• comments, questions, stories, guestbook posts
• survey responses, Quick Poll responses, Map pins
• general site activity such as document downloads, videos viewed, images viewed etc.
• information on the technology used to access the site.
Disclosure of personal information
Melbourne Water will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information.
External organisations to which personal information is disclosed include Melbourne Water’s contracted Service Providers who perform various services for and on behalf of Melbourne Water. These contractors have agreed to be bound by the provisions of the Privacy and Data Protection Act 2014. Information provided to these contractors is limited to contact details provided by you whilst contacting us.
We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Melbourne Water except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).
Access and correction
Requests for access to documents containing personal information held by Melbourne Water and handled under the Freedom of Information Act 1982 can be addressed to the:
Freedom of Information Officer
PO Box 4342
MELBOURNE VIC 3001
This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.
The following Terms and Conditions govern the use of Your Say- Melbourne Water (“the site”). The platform is owned and operated by us, Harvest Digital Planning Pty Ltd (Harvest), on behalf of Melbourne Water.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What does Harvest require from their users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to [email protected]
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Harvest, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content does Harvest own?
Your Say website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Harvest and its suppliers and licensors. Harvest owns and retain all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
If you have any questions about these Terms, please contact us at [email protected]
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