Our commitment to you...

  • "To lead a culture where the community we serve is at the core of our decision-making processes."

  • "I will continue to engage with our customers in order to achieve great community outcomes and the successful delivery of our services."
  • "I will work to share memorable experiences about water and its importance to a wider and varied community."
  • "I will seek out and embrace the diversity of opinions from the community in the decisions I make."
  • "I’m interested in empowering the public to take their own actions, to independently advocate for waterways themselves."
  • “Through the provision of valued drainage and land services I will help build the community’s confidence and trust in Melbourne Water.”
  • “To engage with our dedicated and passionate community groups early and often to ensure community driven outcomes and even better waterway and land services in 2018.”
  • “My projects will be designed and delivered to minimise impact and maximise liveability!”
  • "To engage with different audiences and involve them in the management of our waterways."
  • "To ensure we have the community front of mind in all aspects and at all times in our service delivery."
  • "To work with the community to ensure the Yarra Strategic Plan captures what they love about the river."
  • "To continue to collaborate genuinely with our key partners as we plan our flood services for the future — ensuring the best outcomes for all."
Picture of Melbourne Water Employee


Regional Services Manager - Waterways and Land

“To put in every effort understand our customers and the community to ensure we continue to provide valued services.”

Picture of Melbourne Water Employee


Waterwatch Coordinator

“To spark the curiosity of the community about local waterways and enable their involvement with their care through our citizen science programs.“

Picture of Melbourne Water employee


Waterways and Land - Maribyrnong

"To really listen to the community to come up with solutions; use customer enquiries as opportunities to educate and improve the service we deliver."

Melbourne Water Employee


Waterways and Land - South East

“To build partnerships with customers based on mutual understanding, ensuring services are valued and deliver the best outcome for the community.”

Picture of Melbourne Water Employee


Network Operations and Strategy

"Engage with our customers - retailers - and involve them in operational decision-making to ensure we continue to supply world class drinking water."

Picture of Melbourne Water Employee


Frog Census

"To improve participant experience in Frog Census; open up new opportunities for community to build knowledge and action in frog conservation."


Community Engagement Advisor

“To establish a two-way dialogue between the community and Melbourne Water, which in turn builds long-term, cohesive relationships.”

Picture of MW employee


Manager Pricing and Regulation

"To ensure we build on our engagement processes to obtain valuable feedback from the community and customers to inform the Pricing Submission."

Picture of Melbourne Water Employee


Digital Engagement Advisor

"To offer new and diverse ways for our community to have a say and influence project outcomes through our online engagement platform - Your Say."