"To lead a culture where the community we serve is at the core of our decision-making processes."
Our commitment to you...
Regional Services Manager - Waterways and Land
“To put in every effort understand our customers and the community to ensure we continue to provide valued services.”
“To spark the curiosity of the community about local waterways and enable their involvement with their care through our citizen science programs.“
Waterways and Land - Maribyrnong
"To really listen to the community to come up with solutions; use customer enquiries as opportunities to educate and improve the service we deliver."
Waterways and Land - South East
“To build partnerships with customers based on mutual understanding, ensuring services are valued and deliver the best outcome for the community.”
Network Operations and Strategy
"Engage with our customers - retailers - and involve them in operational decision-making to ensure we continue to supply world class drinking water."
"To improve participant experience in Frog Census; open up new opportunities for community to build knowledge and action in frog conservation."
Community Engagement Advisor
“To establish a two-way dialogue between the community and Melbourne Water, which in turn builds long-term, cohesive relationships.”
Manager Pricing and Regulation
"To ensure we build on our engagement processes to obtain valuable feedback from the community and customers to inform the Pricing Submission."
Digital Engagement Advisor
"To offer new and diverse ways for our community to have a say and influence project outcomes through our online engagement platform - Your Say."